This Privacy Policy is intended to explain how TRÉVI STE-AGATHE handles personal information relating to individuals who use its services, including visitors and users of the websites operated by TRÉVI STE-AGATHE.

The processing of personal information by organizations is regulated, and we must obtain your consent before carrying out certain activities. By accepting this Policy and providing us with personal information, you consent to personal information about you being collected, used, disclosed, retained, and destroyed in accordance with the terms described in this Policy.

If you do not accept this Privacy Policy, please stop browsing or using the Website, or using, as applicable, the other services of TRÉVI STE-AGATHE.

TRÉVI STE-AGATHE follows strict standards regarding security, privacy, and the protection of personal information, and considers ensuring the security and confidentiality of the personal information you provide to be its highest priority.

1. Collection of Personal Information

In the course of providing our services, we must collect certain information concerning natural persons that allows them to be identified.

The types of personal information collected by TRÉVI STE-AGATHE depend on various factors and the context, as described below. TRÉVI STE-AGATHE collects only the personal information necessary for the conduct of its activities and for achieving the specified purposes.

Information Collected from Individuals

Through the Website:

We collect information that is voluntarily submitted to us through the Website interface (for example, by filling out a form) or otherwise (for example, by email or by mail). This information may include, in particular, the following:

  • First and last name
  • Email address
  • Telephone number
  • Physical address
  • Country, province, or state of residence
  • Occupation
  • Any information submitted to TRÉVI STE-AGATHE by an individual through the Website, via chat, email, or telephone

Through service contracts:

We deliberately collect information provided to us by individuals through agreements and contracts entered into between the company, our partners, and our clients, or by other means (for example, via email or postal mail). This data may include, without limitation, the following:

  • First and last name
  • Email address
  • Telephone number
  • Physical address
  • Country, province, or state of residence
  • Occupation
  • Banking information or credit card information
  • Tax information (GST and QST identification numbers)
  • Any information submitted to TRÉVI STE-AGATHE by an individual through a form (paper or electronic), via chat, email, or telephone

Information Collected Automatically

We automatically collect certain information through tools such as log files or Google Analytics while you browse the Website. This information may include, in particular, the following:

  • The IP address used to access the Website
  • Browser and operating system configuration
  • Mobile device configuration when accessing the Website from a mobile device
  • Geographic location and location data
  • Pages visited, products viewed, and navigation path on the Website
  • Keywords used during a search
  • Date and time of the visit

Information Related to Cookies

We use cookies to improve Website performance and user experience. Cookies are small files stored on your hard drive by the server hosting the Website or by third-party servers (for example, advertising servers) that allow a Website user to be recognized and content to be personalized. Some cookies are automatically deleted when a user closes their browser, while others are retained indefinitely. You can usually control the storage of cookies through your browser settings. Certain Website features may no longer be available if cookies are disabled. For example, the use of cookies is required for user authentication for certain services offered through the Website.

Social Media Platforms

We collect information transmitted by social networking sites or applications (including but not limited to: Facebook, Instagram, LinkedIn, YouTube, X, and TikTok) when a visitor interacts with profiles owned or controlled by TRÉVI STE-AGATHE on such platforms. These sites or applications are governed by their own personal information policies, which may differ from ours and may also apply.

If you choose to interact with us through these social media platforms, you should first review the terms of service and privacy policies of these third-party service providers and the applications used to access them.

Third-Party Website Hyperlinks

The Website may contain hyperlinks to third-party websites (the “third-party sites”) that may cause you to leave the Website. TRÉVI STE-AGATHE provides these hyperlinks for convenience. Third-party sites are not under the control of TRÉVI STE-AGATHE, which therefore has no control over the privacy and confidentiality practices of such sites. Consequently, any personal information transmitted through third-party sites is subject to the privacy policy of those third-party sites. It is the responsibility of users to review them in order to ensure the protection of their information.

2. Use of Personal Information

We collect and use your personal information for the purpose of:

  • Providing our services
  • Facilitating communication with you
  • Improving the quality of our services
  • Delivering specifically targeted advertisements
  • Promoting our products and services through marketing

Retention of Your Data

We will retain your personal information for 90 days to 2 years after the termination of user accounts or as long as necessary to fulfill the purposes for which it was collected, as detailed in this Privacy Policy. We may need to retain certain information for a longer period, including for record-keeping or reporting purposes in accordance with applicable law, or for other legitimate reasons such as the enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregated information, which does not identify you (directly or indirectly), may be retained indefinitely.

Sharing and Transfer of Your Data

  • Generally, TRÉVI STE-AGATHE uses the personal information of its clients and prospects solely for internal purposes. Information such as telephone numbers is never sold to third parties for promotional purposes, thereby ensuring the protection and security of their personal data. However, TRÉVI STE-AGATHE may disclose personal information concerning you to the following persons or entities:
  • To its employees and representatives who need access to such personal information in order to pursue the purposes listed in Section 2 above;
  • To its partners and external service providers with whom TRÉVI STE-AGATHE has entered into a contractual agreement under which the relevant external service provider is required to take appropriate measures to:
    • ensure the confidentiality of the personal information disclosed;
    • ensure that the personal information disclosed is used solely for the purpose of performing the services it is required to provide to TRÉVI STE-AGATHE;
    • ensure that the personal information disclosed is not retained after the termination of the aforementioned contractual agreement;
    • promptly notify TRÉVI STE-AGATHE of any breach or attempted breach by any person of any obligation relating to the confidentiality of the personal information disclosed; and
    • allow TRÉVI STE-AGATHE to conduct any audit relating to the confidentiality of the personal information disclosed. For example, the service provider hosting and maintaining the Website may have access to personal information in the specific performance of its services under a contractual agreement binding it to TRÉVI STE-AGATHE;
  • To any other person or entity, where required or permitted by applicable legislation, or with the consent of the concerned Client.

TRÉVI STE-AGATHE complies with Law 25, which provides that a person collecting personal information from the individual concerned must inform them of the possibility that such information may be communicated outside Québec, Canada.

Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, United States, is the provider of the Google Analytics service. Google Analytics uses cookies. Information generated by cookies regarding the use of the TRÉVI STE-AGATHE website, where applicable, is generally transmitted to and stored on a Google server in the United States. Google undertakes to comply with applicable privacy regulations and is registered with the U.S. Department of Commerce Privacy Shield program. Read Google’s privacy policy here. (https://policies.google.com/privacy?hl=fr-CA
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Microsoft Corporation, 1 Microsoft Way, Redmond, WA, United States, is the provider of the Microsoft 365 service. Microsoft 365 is a suite of cloud-based productivity applications and tools developed by Google. It helps TRÉVI STE-AGATHE collaborate, communicate, and manage work efficiently through storage applications such as OneDrive and messaging applications such as Outlook and Teams. Data is transmitted to and stored on a Microsoft Corporation server in Canada. Microsoft Corporation undertakes to comply with applicable privacy regulations. Read Microsoft Corporation’s privacy policy here.
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3. Right of Access

We undertake to grant a right of access and rectification to individuals wishing to consult, modify, or even delete information concerning them.

The exercise of this right may be carried out by contacting:

  • Person responsible for the protection of personal information: Alexandre Cloutier
  • Mailing address: 70, Boulevard Norbert-Morin, Sainte-Agathe-des-Monts (Québec) J8C 2V8
  • Email: info@trevisteagathe.ca
  • Telephone: 819 326-5154

4. Right to Object and Withdraw

We undertake to offer you the right to object to and withdraw your personal information.

The right to object refers to the possibility offered to Internet users to refuse the use of their personal information for certain purposes mentioned at the time of collection.

The right to withdraw refers to the possibility offered to Internet users to request that their personal information no longer appear, for example, in a mailing list.

To exercise these rights, you may contact us at the following coordinates:

  • Person responsible for the protection of personal information: Alexandre Cloutier
  • Mailing address: 70, Boulevard Norbert-Morin, Sainte-Agathe-des-Monts (Québec) J8C 2V8
  • Email: info@trevisteagathe.ca
  • Telephone: 819 326-5154

5. Security

The personal information we collect is stored in a secure environment. Individuals working for us are required to respect the confidentiality of your information.

To ensure the security of your personal information, we use appropriate physical, technical, and administrative safeguards such as:

  • SSL protocol (Secure Sockets Layer)
  • Access management – Authorized person
  • Access management – Data subject
  • Backup of electronic information
  • Password protection
  • Firewall

However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot ensure or guarantee the security of any information you transmit to us or provide to us, and you do so at your own risk. We also cannot guarantee that such information will not be accessed, obtained, disclosed, altered, or destroyed as a result of a breach of our physical, technical, or administrative safeguards. If you have reason to believe that personal information has been compromised, please contact us using the information provided under the heading “Collection of Personal Information.”

6. Applicable Laws

The processing of personal information is governed by laws applicable in various jurisdictions. This Privacy Policy and all related operations shall be governed by the laws of the Province of Québec and the laws of Canada applicable therein and shall be interpreted in accordance with such laws, given that our services are offered to the Québec community.

We have undertaken to comply with the legislative provisions set out in:

  • Digital Privacy Act (S.C. 2015, c.32)
  • An Act to modernize legislative provisions as regards the protection of personal information (L.Q. 2021, c.25)

The organization responsible for the collection, processing, and use of personal data under Data Protection Law is TRÉVI STE-AGATHE.

Questions, Requests or Complaints

If you have any concerns, questions, requests, or complaints regarding the Privacy Policy or the management of your personal information, please submit them in writing, either by mail or by email, to the person responsible for access to information:

  • Person responsible for the protection of personal information: Alexandre Cloutier
  • Mailing address: 70, Boulevard Norbert-Morin, Sainte-Agathe-des-Monts (Québec) J8C 2V8
  • Email: info@trevisteagathe.ca
  • Telephone: 819 326-5154

7. Changes to the Privacy Policy

We may modify the content of our Websites and the way we use cookies without notice and, consequently, this Privacy Policy may be amended from time to time in the future. We therefore encourage you to review it each time you visit the Website in order to stay informed about how we handle personal information.

This Policy was last updated in February 2026.